BEYOND PRODUCTS

Dedicated Service Representative

One Point of Contact. The Full Resources of Secor.

Building projects move faster when you know exactly who to call. Secor’s Dedicated Service Agents give builders, contractors and other professionals a knowledgeable point of contact who understands their business, their projects and the building materials they use every day.

Your dedicated Secor representative can help with product selection, pricing, ordering, availability and project coordination while connecting you with specialized Secor services when you need them.

secor dedicated commercial customer service rep

A Dedicated Representative Who Knows Your Business

When you work with Secor, you are working with people who understand your business and the way you build. Your Dedicated Service Agent gets to know the projects you take on, the products you prefer and how you like to work. That familiarity makes every conversation easier whether pricing a new job, tracking down a product or simply calling to say, “Here’s what I need.”

  • One Reliable Point of Contact: Know who to call when you need pricing, product information, availability or help with an order.
  • Deep Product Knowledge: Get practical guidance on building materials, product options and alternatives from someone who understands the industry.
  • Project Continuity: Work with a representative who can stay familiar with your projects as they move from planning and ordering to construction.
  • Responsive Problem Solving: When plans, schedules or material requirements change, your service agent can help identify the next step.
  • Access to Secor’s Full Team: Your representative can connect you with Secor’s estimating, design, delivery and specialists when additional expertise is needed.

Building Material Support From Planning Through Construction

Your Secor Dedicated Service Agent can be involved well before the first materials arrive at the jobsite helping you evaluate product options, anticipate material needs and connect you with the appropriate resources as your project develops.

Project Planning

Talk through the project, product requirements, schedules and material considerations before ordering begins.

Material Sourcing

Get help identifying building materials, comparing product options, availability and appropriate alternatives when necessary.

Coordination

Your service agent can connect you specialized resources including estimating and takeoff services, design specialists, and more.

Total Support

Your representative stays involved throughout the job, helping with questions, material needs, orders and job site delivery.

Dedicated Service Representative FAQs

A Dedicated Service Agent is a Secor representative who serves as a primary point of contact for builders, contractors and other professional customers. Your representative can assist with building material questions, product sourcing, pricing, ordering and project coordination while connecting you with specialized Secor services when needed.
Dedicated Service Agents are intended primarily for builders, contractors, construction professionals and other customers with ongoing building material needs. Contact Secor to discuss your business and determine how our team can best support you.
Your Dedicated Service Agent can connect you with Secor’s Estimating & Takeoff Services when a project requires material quantities or plan-based estimating. Your agent can remain involved as a point of contact as the project moves from estimating into product selection and ordering.
Yes. Your representative can help connect orders and project requirements with Secor’s Commercial Delivery Services and delivery team. Delivery capabilities, scheduling and jobsite requirements are covered in greater detail through our Commercial Delivery Services.
Yes. Secor representatives can help you navigate product categories, compare appropriate options and connect you with specialized product or design professionals when more detailed expertise is required.
Contact Secor and tell us a little about your business, the types of projects you handle and your typical building material needs. We can help connect you with the appropriate Secor representative and resources.

One Relationship. An Entire Team Behind You.

Your Dedicated Service Agent is the person you know and call, but there is a whole Secor team ready to help when you need it. Whether your project calls for estimating and takeoffs, design expertise, specialty product knowledge, timed delivery coordination or installation support, your rep knows who to bring into the conversation.

One familiar point of contact, with the experience and resources of the entire Secor team behind them.

You’ve Got Questions. We’ve Got Answers!

Contact Secor Lumber in Savannah NY – proudly serving Wayne County and the surrounding Central New York area since 1939 for more information on our products and services